Refund policy

We offer a 14-day return policy upon order receipt. To initiate a return, contact: customercare@rockthebells.com for assistance. Please include:
• Order number
• Item being returned
• Reason for return

A return label will be issued and sent to the email on file.

Once your return is received and inspected at our warehouse, a refund will be issued if the return is accepted. The process can take up to 5 business days from the date the return is received at our facility.

Outbound shipping fees from the original order are not refundable. Any reverse duties on international shipments are the responsibility of the customer.

To be eligible for a return, your item must be unused and in the same condition you received it. If your return does not meet the return requirements, we will reject the return and send a notification email.

Due to various processing times, refunds can take 7-10 business days to appear on your bank account, based on your financial organization.

We do not offer exchanges. If you need to exchange an item, you will need to return the item and place a new order for the replacement item.

Final sale items cannot be returned, refunded or exchanged.

If you have any other questions about an order, please reach out to us via customercare@rockthebells.com